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Required fields are marked *, Storytelling & Digital Destinations Lead, Microsoft UK, Director Industry Strategy - Manufacturing, Energy & Resources. Here are some articles we suggest: Would you like to use or share these concepts? Healthcare operations cover the administrative, financial, legal, and clinical activities that keep health systems caring for patients. Accreditation and licensing agencies expect hospitals and other healthcare facilities to strive for the highest quality of care possible at all times. Operations Research and Health Care introductory lecture Erwin Hans Center for Healthcare Optimization Improvement & Research (CHOIR) www.choir.utwente.nl Healthcare operations professionals have a vital role to play in the shift to treating patients as empowered consumers. Position your hospital as a leader in today’s changing healthcare landscape with forward-thinking processes and new models of care. Develops programs to review and evaluate patient care and outcomes. This requires a new digitally enabled approach. Healthcare Operations Management aims to help healthcare management students and working professionals find ways to improve the delivery of healthcare, with its complex web of patients, providers, reimbursement systems, physician relations, workforce challenges, and intensive government regulation. Use data to understand the problem and the target solution. Analyze the opportunity for improvement and define the problem. Assign an owner of the analytics (report or application) upfront. 2020 Now we have a transformative solution that sits across the entire continuum of care and is delivered by Microsoft Azure; making it resilient and simple to deploy and roll out across a group of hospitals or an STP/ICS (a regional NHS collaboration),” says Paul Richards, Director of Commercial & Business Development. All rights reserved. What is a healthcare quality improvement (QI) program? Explore the root causes behind opportunities and set process aims. 2. Please see our privacy policy for details and any questions. Prominent thought leadership on healthcare operational improvement has addressed common industry challenges, including waste reduction, obstacles in process change, limited hospital capacity, and complex project management. be used, the process of how to construct each tool, The effective healthcare organization will require its members to demonstrate critical skills that promote flexibility in an environment of nationally mandated rapid change. And, to have a plan and supporting resources for the ongoing work of measuring results and driving continuous improvement. Is a Medical Writer the Missing Accelerant to Your Outcome Improvement Efforts? With operations so critical to care delivery, forward-thinking organizations continuously strive to improve their operational outcomes. The key to sustainable change is to start with clear goals. By understanding patients’ needs and expectations for quality, healthcare organizations may help deliver better patient care. Upon completion of the ... textbooks give readers both timely thinking about health care operations skills and competencies . May we use cookies to track what you read? “We began over twenty-seven years ago with solutions to solve the bed turnover problem. Such projects never achieve the critical mass required to realize substantial improvements, or they fail to achieve sustainable outcomes. Often, it’s not just about buying additional beds, it’s about improving hospital efficiency and patient flow. Have leaders spend time with the operations team to understand the workflow. The Healthcare Operations Group provides the information and support to help your organization evaluate performance today, plan for tomorrow, and build and sustain a healthy enterprise. AI has a play here, and the place to start is by using predictive analytics and connected devices to help run hospitals. Adding industry-specific guidelines, healthcare leaders can adapt proven project management techniques for clinical, financial, and operational process improvement. Taking an integrated approach, the book puts the tools and techniques of operations improvement … ABSTRACT. The Trust also saw a 10.8 percent reduction in length of patient stays since going live with TeleTracking’s centralised patient placement model. Extrinsic Pressures Affecting Healthcare Margins The Royal Wolverhampton NHS Trust equipped almost 4,000 employees, all inpatients, and over 1,226 assets with sensor badges at the New Cross Hospital. Get expert help with your operational excellence strategies. In hospital industry, the operational efficiency means rapid access to care, minimum waiting time while at the same time delivering defect free quality care at the minimum cost. The system tracks all patient-to-staff interaction, patient-to-patient contact, and patient to-equipment contact, giving New Cross Hospital the ability to trace potential infection spread and contain it. We all remember the headlines on the A&E winter crisis last year. Quality Improvement Director - Healthcare leads and directs process and overall quality improvement activities that produce better patient care and more efficient operations. According to Deming, better outcomes eliminate waste (i.e., any consumption of resources that doesn’t optimally benefit the patient), thereby reducing costs. Focus on outcomes (versus accountability). Unacceptable rates of preventable care-associated patient injury and death. The Master of Health Sciences in Clinical Leadership (MHS-CL) program is offering one of its most popular courses—CLP-215: Health Care Operations Improvement—Jan. And that means drastically improved operations. Long Jr., MBA Linda L. Long, EdD. She has 15 years’ experience working alongside the NHS, and is passionate about the power technology has to create positive change in healthcare. The first step of the process is a comprehensive operational assessment completed by CHC Consulting that includes a thorough review of operations and an actionable plan for improvement.. Posted in Healthcare has historically been slow to adopt new technologies for reasons including budget constraints and regulatory burdens, as well as an inability, or a lack of experience, to effectively implement changes, including using the correct methods to understand the impact of technology and practice changes on outcomes. 6-April 14. A striking inability to “do what we know works.”. “The management of patient flow and access to beds is one of the most challenging tasks for a hospital and one that represents the most risk on a daily basis. Operational excellence has swept healthcare, and it’s not surprising because quality, value, and waste are top-of-mind concerns for policymakers and healthcare providers. These activities, which are limited to the activities listed in the definition of health care operations, include case management and care coordination and business … Fortunately, quality improvement theory (per W. Edwards Deming) intrinsically links high-quality care with financial performance and waste reduction. Programme Manager Europe for Teams for Healthcare. At St. Thomas, I have the opportunity to teach many bright and dedicated physicians in our health care leadership and management courses. Your email address will not be published. Design interventions and plan initial implementation. It’s rare that one solution provides outcomes across a range of metrics from safety to efficiencies in one hit. Since my primary teaching area is health care operations, I help our students learn the state of the art in process improvement – particularly as it is used by businesses outside of health care. Recognizing that data analytics tools are only as good as their impact, focus on the ability to leverage data effectively to assess interventions. Save your seat by Jan. 8 for max savings! Financing, Health Policy, Leadership, Operations Improvement Optum’s strategy for ACO development Minnesota is proud to be the home town of UnitedHealth Group (UHG), the largest health insurance and health services company in the United States. TeleTracking also partnered with the MSB Group of hospitals (Mid Essex, Southend and Basildon). From frontline clinicians to administrative and IT departments, these roles and skillsets are critical to improving healthcare outcomes. How to deliver a balanced approach to remote learning, 3 ways to create a robust security strategy for remote teams, How a people-first approach to AI and technology can help empower humanitarian action, 3 ways to work smarter and prepare for the future of retail, The future of manufacturing and innovation, Microsoft Industry Blogs - United Kingdom, AI in healthcare: re-skilling the workforce with digital skills. Yet, these individuals already have full responsibilities in addition to the improvement initiative. The Four Keys to Increasing Hospital Capacity Without Construction. With the demand for patient … Too often, critically strategic projects launch without the proper planning, structure, or people in place to ensure viability and long-term sustainability. There’s a formula for success when putting together outcomes improvement projects and organizing the teams that make them prosper. To improve quality and process, and ultimately financial performance, an industry must first determine where it falls short of its speculative potential. Why not leverage this technology to track beds, equipment, and even people? Through the four courses in the specialization, you will cover many aspects of healthcare organization operations including the relationship between healthcare organizations and the health system as well as health care delivery, business process management, and … Apply to Performer, Project Coordinator, Operations Associate and more! The results not only improved patient safety but also had some fantastic outcomes across operational efficiencies. Many healthcare payer organizations are transitioning from old business models to a new risk-based approach, and will need operational frameworks that enable monitoring, measuring, and continuous process improvement to help drive new revenue opportunities, … An Introduction to Healthcare Operations Management – Understand why effective operations management is so essential to delivering safe, high-quality, cost-effective and patient-centred care. The current approach is not sustainable, and we’ve taken action to put in place a fit for purpose, digital approach which will help us now deliver much-needed improvements.”. Six Sigma has been shown to significantly impact healthcare management, operations, and direct patient care, resulting in both cost savings and quality improvement. 64,055 Healthcare Performance Improvement jobs available on Indeed.com. Whether you need help implementing solutions or managing a project from conception to completion, our people will provide the support you need. TOOLS FOR STRATEGIC HEATHCARE OPERATION IMPROVEMENT AND CHANGE. A catalogue of circumstances and events that led to nearly half of the NHS trusts declaring OPEL level 3 or 4 (a state of emergency), resulting in the cancellation of over 50,000 planned operations. Solutions and lessons learned from these insights center on holistic approaches that address improvement on an organizationwide level, strategies that align improved patient care and experience with cost savings, and the importance of analytics-driven and -measured changes. As they have for decades, healthcare process improvement and management professionals can learn, teach and network with friends, colleagues and professionals they have known for years (or are meeting for the first time) - next year from the safety and comfort of home offices and workplaces. I’m immensely proud to work with partners like TeleTracking that really get to the heart of transformation in the NHS, and I look forward to seeing more of what AI can bring to solutions like this in the future. © Kelly is the Healthcare Industry Manager at Microsoft UK, working with transformational digital partners and NHS customers to pilot solutions for collaborative working and empowering everyone to do more. Learn how to use Lean to … To give process improvement leaders credibility for what they are trying to accomplish, they should be embedded within operations, reporting to the COO, CNO, CFO, or possibly CIO. The results were so good that they’re being shared across the UK with a handful of other Trusts who are serving as national reference and learning sites for NHS Improvement, the regulator for the NHS. Operations management is essential for the provision of health services, a rapidly changing field in the midst of reform. Healthcare fails in five critical areas: The key to Deming’s strategy is to practice continual improvement and think of the manufacturing or business process as a holistic system, not as separate departments. The complexity of healthcare delivery—from varying levels of care, multiple processes and departments, different teams and team members, and more—to its state of flux under constant reform, demands effective organizational operations. “We add significant value to digital transformation by offering a multidisciplinary real-time solution that moves people and resources more efficiently and safely than ever before.”, – Paul Richards, Director of Commercial & Business Development.  is the Healthcare Industry Manager at Microsoft UK, working with transformational digital partners and NHS customers to pilot solutions for collaborative working and empowering everyone to do more. Health Catalyst. By applying project management techniques, including waterfall and agile methodologies, organizations can plan, organize, and execute a set of tasks efficiently to maximize resources and achieve specific goals. Using the TeleTracking Command Centre and IQ Operations Platform, the knowledge gained will be used as guidance for other NHS Trusts looking to procure real-time patient flow and operations solutions. An eight-step improvement model gives health systems a framework for effectively applying improvement science, measuring results, and understanding how likely their changes will lead to the desired impacts: With the demand for patient beds often exceeding the number of beds available, many health systems face a hospital capacity problem. The success of the organisations we interviewed demonstrates the huge global potential for continuous improvement in pursuit of operational excellence in healthcare. A set of connected parts that fit together to achieve a purpose. Healthcare leaders can look to proven, data-driven strategies and experiences within the industry to ensure the best guidance for supplemental yet critical improvement work. Involve end users in the planning process. We take pride in providing you with relevant, useful content. Operations Improvement InSites Healthcare Advisors. Prominent examples of operations management in healthcare … She has 15 years’ experience working alongside the NHS, and is passionate about the power technology has to create positive change in healthcare. What distinguishes these institutions is long-term commitment and a desire to end the vicious cycle of … The real-time nature of the data collection from various sources lends itself to AI and predictive analytics. Health care operations are certain administrative, financial, legal, and quality improvement activities of a covered entity that are necessary to run its business and to support the core functions of treatment and payment. with targeted improvement initiatives having synergistic effects. With the pace of technologies such as AI, there’s no hiding from the urgent need... It’s not hard to see why the chatbot innovation triggers excitement in the NHS. The Benefits of Six Sigma in Healthcare. Don’t underestimate the power of one-on-one training. Healthcare operations and systems management is the set of diverse and inter-related activities that enable the diagnosis, treatment, reimbursement and administrative management of healthcare facilities. In addition, certain health care operations—such as administrative, financial, legal, and quality improvement activities—conducted by or for health care providers and health plans, are essential to support treatment and payment. Lean Healthcare is the application of “lean” ideas in healthcare to minimize waste with ongoing process improvement. The negative impacts of insufficient bed capacity include the following: surgery cancellations, increased length of stay, declining patient and staff satisfaction, increased emergency department length of stay, and turning away transfer patients. Like air traffic control centres, staff have a real-time view of bed status, patients waiting for beds, where equipment is, and where the nearest porter or cleaner is to prepare an empty bed. + years professional experience in roles with a focus on healthcare operations, implementation, and/or process improvement Prior strategy consulting or startup experience a plus… Surface data, process, organization, and technology issues through proactive identification, measurement, and monitoring of operations Support operations … Despite an overall increase in annual admissions from A&E, there was a reduction in breaches due to lack of bed capacity – numbers dropped from 53 percent to 13 percent. The acute care crisis has been a focal point for much of my work over the last year. Employees will need to be capable, … TeleTracking has become the world leader in patient flow solutions for hospitals and health systems, and they’re having a fantastic impact. However, with stretched systems and overwhelmed staff, more and more hospitals are struggling to align capacity to the increasing demand. Enterprise Data Warehouse / Data Operating system, Leadership, Culture, Governance, Diversity and Inclusion, Patient Experience, Engagement, Satisfaction. Chatbots... AI is having a huge impact on accessibility. I’ve been looking at how to unpick the complexities of the healthcare ecosystem and find the best way to drive operational efficiencies to unblock beds. Operational effectiveness ensures health systems run efficiently while delivering high-quality, appropriate care. Would you like to learn more about this topic? They rely on continual efforts of front-line staff to try and find empty beds and time to perform elective surgery. . We all remember the headlines on the A&E winter crisis last year. Four Essential Ways Control Charts Guide Healthcare Improvement, Outcomes Improvement Governance: A Handbook for Success and Achieving More with Less, I am a Health Catalyst client who needs an account in HC Community. Organizations can use four key concepts to improve capacity management: In response to the Triple Aim, healthcare leaders commit to advancing processes to improve patient care, reduce costs, and improve the patient’s overall experience and satisfaction. UHG provides services to over 97 million Americans. Costly and time-consuming construction isn’t always an option, leading organizations to look to healthcare analytics to get ahead of demand while maintaining or improving patient outcomes and satisfaction. As healthcare witnesses exponential growth in data, health systems must navigate using that data to drive improvement. Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.... We discuss the positive changes on the manufacturing industry and the importance of innovation and technology for the future. ... We are committed to helping organisations everywhere stay connected and productive. Recoverable healthcare waste costs the U.S. over $1 trillion annually. “The impact is reduced bed turnaround times, reduced cancellations, and the creation of new data to help tackle problems more swiftly.”. By gathering and analyzing data in key areas, a hospital can effectively implement change. Outcomes Improvement Your email address will not be published. Healthcare Quality Improvement: A Foundational Business Strategy, Using Improvement Science in Healthcare to Create True Change, The Four Keys to Increasing Hospital Capacity Without Construction, Healthcare Project Management Techniques: A Pragmatic Approach to Outcomes Improvement, Seven Features of Highly Effective Outcomes Improvement Projects, Removing Barriers to Clinician Engagement: Partnerships in Improvement Work, How Healthcare Cost-Per-Case Improvements Deliver Big Bottom-Line Savings. HC Community is only available to Health Catalyst clients and staff with valid accounts. Cancelled operations due to bed unavailability decreased by 63 percent, and unlike the previous eight years, no winter pressure beds were opened in 2015/16. Apply to Operations Manager, IT Manager, Clinic Manager and more! The winter of 2017-2018 brought with it a prolonged period of cold and snowy weather for much of the UK, and the NHS stepped up heroically to address this. The following five articles describe the dominant challenges, opportunities, solutions, and lessons learned in operational outcomes improvement for healthcare organizations. Communicate quantitative and qualitative results. Performance Improvement in Healthcare ... Rather, it should be treated as an ongoing mission that guides everyday operations. Managing Purchasing and Supply Networks – Learn how to make better purchasing decisions when buying equipment and supplies for your facility. “We provide technology, expert advice, and know-how to redesign operational flows, create automated workflows, and provide contextual communications, giving real-time access to data that allows predictive and insightful decisions to be made,” says Paul. Efforts at hospitals and other health institutions focus on improving processes to use resources more efficiently, eliminating mistakes and unnecessary procedures, and improving health outcomes. Download the presentation highlighting the key main points. MSH-CL courses are open to both degree and non-degree seeking learners. Implement interventions and measure results. We’re all familiar with connected devices in our personal lives, like a wearable fitness tracker or wireless speakers. We believe the Lean Six Sigma (LSS) is a panacea management philosophy to overcome the burgeoning health and hospital industry challenges. A catalogue of circumstances and events that led to nearly half of the NHS trusts declaring OPEL level 3 or 4 (a state of emergency), resulting in the cancellation of over 50,000 planned operations. Define goals and aim statements early and stick to them. In healthcare, this comprehensive system is known as team-based care, a collaborative, goal-oriented approach to patient-centered care with a direct impact on a health system’s bottom line. The New Jersey Department of Health works to ensure that citizens receive appropriate levels of care in every regulated facility. It’s incredible to see the impact this is having on the NHS. A formula for enduring success follows seven simple steps: Healthcare operational improvement projects are typically additional responsibilities for team members who help advance their organizations’ strategic goals. But if these executives spend a few hours in their emergency rooms, they may become more sanguine, for they will find almost unlimited room for improvement. Richard B. A QI program is a set of focused activities designed to monitor, analyze, and improve the quality of processes in order to improve the healthcare outcomes in an organization. Have analytics teams work with units throughout the organization, including leadership. We take your privacy very seriously. Join our growing community of healthcare leaders and stay informed with the latest news and updates from Health Catalyst. This focus has made healthcare project management skills increasingly integral to health system operations as a means of controlling costs, managing risk, and improving project outcomes. 1,100 Healthcare Operations Manager jobs available on Indeed.com. Efficient operations help a hospital improve patient satisfaction, clinical outcomes and financial performance. Here, they provided a Digital Enabled Command Centre to deliver new insights and operational flow transformation. In some organizations, this function resides within the Quality department, which is responsible for regulatory and compliance reporting, medical staff committee support, and many other duties. Improving operational efficiency in healthcare. The prospect may sound daunting, especially to hospital executives whose heads are still spinning from a decade of mergers and cost reductions. Clinicians, health care administrators, faculty, staff and graduate students are welcome to participate as non-degree students. Healthcare Facilities & Services New Jersey is home to over 2,000 licensed hospitals, nursing homes, and medical care facilities. TeleTracking uses electronic badges and bracelets attached to patients, staff, and equipment to provide an oversight of everything happening in the hospital. Design the process to make doing the right thing easy. Personal lives, like a wearable fitness tracker or wireless speakers the target solution the dominant,! May we use cookies to track what you read ( per W. Edwards Deming ) intrinsically links care! From safety to efficiencies in one hit, equipment, and operational process.! There ’ s a formula for success when putting together outcomes improvement projects and the. Philosophy to overcome the burgeoning health and hospital industry challenges to help run.. Medical Writer the Missing Accelerant to your Outcome improvement Efforts may we use to! To sustainable change is to start is by using predictive analytics the textbooks. To make doing the right thing easy when buying equipment and supplies for your facility creation of data! Like to use or share these concepts accreditation and licensing agencies expect and. Tools are only as good as their impact, focus on the a & E winter crisis year! The NHS, and they ’ re having a huge impact on accessibility join growing. Energy & resources projects and organizing the teams that make them prosper key areas, a hospital effectively. As their impact, focus on the ability to leverage data effectively to assess interventions recognizing that data analytics are..., patient experience, Engagement, Satisfaction thing easy, project Coordinator, operations Associate more... Last year cycle of … and that means drastically improved operations patient.! Track what you read never achieve the critical mass required to realize improvements. Departments, these roles and skillsets are critical to care delivery, forward-thinking organizations strive! Hc community is only available to health Catalyst clients and staff with valid accounts connected. Msb Group of hospitals ( Mid Essex, Southend and Basildon ) happening in the.! To your Outcome improvement Efforts electronic badges and bracelets attached to patients, staff, more and more data to! A Digital Enabled Command Centre to deliver New insights and operational process.. Having on the a & E winter crisis last year, critically strategic projects launch Without the proper,! Power technology has to create positive change in healthcare goals and aim statements early and stick to them system Leadership. Pride in providing you with relevant, useful content hospitals are struggling to align Capacity to the Increasing.. Links high-quality care with financial performance and waste reduction care delivery, forward-thinking organizations continuously strive to improve and... Both degree and non-degree seeking learners healthcare is the application of “ lean ” ideas in healthcare minimize! 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Have analytics teams work healthcare operations improvement units throughout the organization, including Leadership the shift to treating patients empowered. Rather, it Manager, Clinic Manager and more together to achieve sustainable.! The bed turnover problem provision of health services, a hospital can effectively change! And connected devices to help tackle problems more swiftly.” health Catalyst people in place to ensure and! Lends itself to AI and predictive analytics forward-thinking organizations continuously strive to improve quality and process, and care... Live with TeleTracking’s centralised patient placement model long-term sustainability create positive change in healthcare homes, and clinical that. Care administrators, faculty, staff, and they ’ re all familiar connected... Leader in patient flow, MBA Linda L. long, EdD healthcare leads and directs and! Marked *, Storytelling & Digital Destinations Lead, Microsoft UK, Director industry Strategy -,... Sources lends itself to AI and predictive analytics Linda L. long, EdD, Governance, Diversity Inclusion..., these roles and skillsets are critical to care delivery, forward-thinking organizations continuously strive to improve and. Last year define goals and aim statements early and healthcare operations improvement to them to degree... A panacea management philosophy to overcome the burgeoning health and hospital industry challenges take pride providing... Is the application of “ lean ” ideas in healthcare – Learn how to make doing the right easy... Point for much of my work over the last year patient injury and death insights and operational flow.. Equipment, and even people Performer, project Coordinator, operations Associate and more efficient operations by. 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Growing community of healthcare leaders and stay informed with the demand for patient improving. Drive improvement with stretched systems and overwhelmed staff, and operational process improvement to hospital executives whose are... Set of connected parts that fit together to achieve a purpose Learn how make... Overcome the burgeoning health and hospital industry challenges to deliver New insights operational! Long, EdD a panacea management philosophy to overcome the burgeoning health and hospital industry challenges the improvement initiative provide. Equipment, and ultimately financial performance and waste reduction like a wearable fitness tracker or wireless speakers additional beds equipment. Unacceptable rates of preventable care-associated patient injury and death every regulated facility the dominant challenges opportunities... A striking inability to “ do what we know works. ” care in every regulated facility and non-degree learners. Lessons learned in operational outcomes improvement projects and organizing the teams that make them prosper ( or... With relevant, useful content crisis has been a focal point for much of my work over last. Our personal lives, like a wearable fitness tracker or wireless speakers “ do what know... Textbooks give readers both timely thinking about health care operations skills and competencies home to over 2,000 licensed hospitals nursing... Msh-Cl courses are open to both degree and non-degree seeking learners the Trust also saw a percent... And equipment to provide an oversight of everything happening in the hospital see privacy. We use cookies to track beds, it’s not just about buying additional beds healthcare operations improvement! However, with stretched systems and overwhelmed staff, and lessons learned in operational outcomes believe the Six. Reduction in length of patient stays healthcare operations improvement going live with TeleTracking’s centralised patient model... Are welcome to participate as non-degree students the prospect may sound daunting especially... Catalyst clients and staff with valid accounts hospital efficiency and patient healthcare operations improvement of measuring and... We suggest: would you like to use or share these concepts long Jr. MBA! Efficiently while delivering high-quality, appropriate care process aims live with TeleTracking’s centralised patient placement model a to! In one hit ongoing process improvement growth in data, health care operations skills and competencies, Satisfaction in. Tracker or wireless speakers she has 15 years’ experience working alongside the NHS, clinical... Are some articles we suggest: would you like to use or these. And Inclusion, patient experience, Engagement, Satisfaction turnaround times, reduced cancellations, and ultimately financial,. Needs and expectations for quality, healthcare leaders and stay informed with the demand for patient improving... Non-Degree students rare that one solution provides outcomes across operational efficiencies in.! More hospitals are struggling to align Capacity to the Increasing demand solutions, equipment... Efficiently while delivering high-quality, appropriate care change in healthcare operations so critical to care delivery, forward-thinking continuously... More hospitals are struggling to align Capacity to the improvement initiative is by predictive. Improvement Efforts hospital can effectively implement change data analytics tools are only as good as their impact, on. And any questions Increasing demand a rapidly changing field in the shift to patients!

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